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(ASCEND) Connection problems with K56 cards
We are getting numerous complaints of connection problems from various
users since we installed our K56 cards.
We are running 5.0Ap16 (tik.m40) on 7 maxes.
Here are some of the affected modems.
This is beginning to become a major issue, as we are seeing customers
LEAVE US for the non-K56 competition.
Quote from my support manager:
I personally have received ten complaints about people not able to connect
to us or get dropped very often, almost immediately, since the upgrade. A
lot of them can't call the 777-6600 number locally.
No two people have called in with the same modem:
Modem Speed Username
--------------------------------
Supra Fax 33.6 halibut
Global Village 33.6 send
Maxtech 33.6 cscarim
Mwave IBM 33.6 roche
Hival 33.6 swestman
Fujitsu laptop 33.6 duroboat
Zoom 2805 33.6 gandk
USR Sportster 33.6 hrsvcs
Supra 28.8 builder
Prometheus 14.4 ???
--------------------END QUOTE--------------------------------------------
As you will NOTE, these people had no problem before the upgrade, and have
a severe problem now.
What is ascend doing to address this problem?
Cordially,
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Joe Portman - Alternate Access Inc. Affordable, Reliable Internet
baron@aa.net Seattle: (206) 777-7777 Everett: (206) 249-4949
Tacoma: (206) 927-6010 Federal Way: (206) 838-8457
Bellevue: (206) 455-8414 ISDN: (206) 448-7565
Enumclaw: (206) 862-9423 Black Diamond : (206) 288-8809
For free trial account: set modem to 8-n-1, login as "new"
For questions or support, call our voice line (206) 728-9585.
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