Ascend Archive
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Re: (ASCEND) 56K modem disconnects
On Tue, 7 Apr 1998 00:31:08 -0400 (EDT), Jeremy T.
Bouse
wrote:
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>On Mon, 6 Apr 1998, Eric Larsen wrote:
>
>> Date: Mon, 6 Apr 1998 23:00:21 -0400
>> From: Eric Larsen <eric@istal.com>
>> To: "Richard P. Eldridge" <eldridge@duo-county.com>
>> Cc: Ascend Mailing List <ascend-users@bungi.com>
>> Subject: Re: (ASCEND) 56K modem disconnects
>>
>> Have you ruled out line quality as an issue. The customers I have that have
>> frequent disconnects usually have a line quality problem. My first
>> suggestion is to upgrade the firmware on their modem, if I know it to be one
>> of the modem types that has historically caused problems, such as the 28.8
>> IBM Aptiva or older version of the 56K Motorola Modem Surfer. If that fails
>> then I forward some line checking suggestions I got from Ascend, as follows:
>>
> I kinda have to speak up on Motorola's behalf here... I've had the
>Motorola 28.8 and 56K ModemSurfer external models... both have served me
>without fail... I even gave the 28.8 away to a friend who was still using
>a 14.4 when I got the 56K model... All I did was upgrade the firmware for
>the modem (Which took about 10 minutes tops by the way) and I haven't had
>any real problems with the connections... I get a minimum 40K connect on a
>4048 running 6.0.2...
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> I do agree with you however in upgrading the firmware as the first
>move and then checking the telephone lines themselves... and I would
>recommend maybe having the lines checked a couple times by different techs
>since I've found some ma'bell techs overlook bad lines and say they are
>clean but other techs finding fault in the lines which line conditioners
>fixed relatively easy...
This last paragraph is what caught my interest !!
"line conditioners"
Now we all have at some stage techs looking at lines.... Is there a
standard "conditioning" of lines we should be getting the techs to
strive for ??
Wouldn't it be great, we give the customers the specs to give to the
techs...
Gary
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